This policy explains what information we process, why we process it, how it may be shared, how long we keep it, and how you can request access, correction or deletion. If you do not agree with this policy, please do not use the relevant service.
1. Who we are
“Zenvora”, “we”, “us” and “our” refer to the Zenvora service and the team operating thezenvora.in and its related products, including Zenibot at zeniboat.thezenvora.in. For privacy requests, contact hi@zenvora.in.
2. Information we process
The categories depend on which product features you use and what you or your workspace administrator chooses to connect or upload. They may include:
Name, email address, phone number, login and workspace identifiers, role, subscription/plan and account-support details.
Meta App/authorization information, WhatsApp Business Account (WABA) ID, phone-number ID, business and phone metadata, connection status, permission and token-related data needed to maintain the connection.
Contact names and phone numbers you import or add, message content and media you send or receive, templates, campaign content, delivery/read/failure statuses, conversation history and opt-out/suppression records.
Flow configuration, responses entered by end users, captured lead fields and records generated through the workflows your workspace enables.
Plan, subscription, wallet/usage, invoice or transaction references, and information you provide when requesting help.
Session, access, diagnostic, event and error records necessary to operate the service, protect accounts, troubleshoot issues and prevent abuse.
Please do not upload information you do not have the authority to use or disclose. You should not send passwords, full payment-card details or unrelated sensitive personal information to our support email.
3. How we use information
We process information as needed to:
- create and administer accounts, workspaces, roles and subscriptions;
- connect and operate authorized WhatsApp Business accounts and related Meta features;
- deliver campaigns and messages, manage templates, conversations, inbox replies, automations, reports and captured leads;
- show message status, error details, usage and billing information;
- provide support, communicate service notices, diagnose failures and improve reliability;
- detect fraud, misuse, unauthorized access, policy violations and security incidents;
- comply with legal obligations, enforce our terms and establish or defend legal claims.
4. Meta and WhatsApp data
If a workspace administrator connects a Meta/WhatsApp Business account, that administrator authorizes the permissions shown in Meta’s consent experience. We process the resulting business and messaging information only to provide and maintain the features the workspace requests, subject to this policy and applicable Meta/WhatsApp terms. Meta independently processes information under its own policies and terms.
Workspace customers decide which contacts to import and which messages to send. The customer is responsible for having a lawful basis and the required notices, permissions and opt-in to contact those people. Customers must promptly honor opt-out requests and follow the WhatsApp Business Messaging Policy, including template rules for business-initiated conversations and the applicable customer-service window.
Official policy references: WhatsApp Business Messaging Policy and Meta Platform Terms.
5. Sharing and service providers
We do not sell personal information. Information may be shared only as reasonably necessary with: (a) Meta/WhatsApp when you authorize and use their services; (b) hosting, infrastructure, database, security, email, payment, support and other service providers that help us operate Zenibot; (c) your own workspace administrators and team members according to the permissions set in the product; and (d) authorities or other parties where required by law, to protect users or the service, or in connection with a lawful business transfer. Service providers are permitted to process information for their assigned service and subject to applicable safeguards.
6. Security
We use reasonable technical and organizational measures intended to protect accounts and information, including access controls and server-side handling of connection credentials. No internet transmission or storage system can be guaranteed completely secure. Keep your login credentials confidential and notify us promptly if you suspect unauthorized access.
7. Retention and deletion
We keep information for as long as reasonably necessary to provide the service, maintain workspace and message history, meet contractual and legal obligations, resolve disputes, enforce agreements, maintain security and preserve required billing or transaction records. Retention may vary by data type, workspace settings, legal requirements and technical backup cycles.
When a verified deletion request is approved, we will delete or anonymize the applicable information within a reasonable period, subject to data that must be retained for legal, security, billing, fraud-prevention or dispute purposes. Residual copies may remain in protected backups until the normal backup cycle expires.
To request deletion, follow the instructions at Data Deletion Instructions or email hi@zenvora.in.
8. Your choices and rights
Depending on applicable law, you may request access to, correction of, or deletion of personal information, or raise a concern about our processing. We may need to verify your identity and authority before responding. Workspace users who are not administrators may need to contact their workspace administrator for records controlled by that workspace. You may also revoke a Meta connection through available Meta account/business settings; revocation may stop future API access but may not automatically delete records already stored in Zenibot, so submit a separate deletion request if required.
9. Cookies and technical logs
Our services may use cookies or similar technologies for login sessions, authentication, security, preferences and product functionality. We may maintain access and diagnostic logs to operate the platform, investigate errors and protect against misuse. Browser controls can manage cookies, but disabling essential cookies may affect sign-in or service functionality.
10. International processing
Our hosting and service providers may process information in the locations where they operate. Where cross-border processing occurs, we take steps intended to handle information in accordance with applicable legal requirements and appropriate contractual or technical safeguards.
11. Children
Zenibot is a business messaging platform and is not designed for use by children. Workspace administrators should not knowingly submit children’s personal information unless they have the authority and a lawful basis to do so.
12. Policy changes
We may update this policy when our services, data practices or legal obligations change. The updated version and effective date will be published on this page. Material changes may also be communicated through the service or by email where appropriate.
13. Contact us
For privacy questions, access/correction requests or data deletion requests:
Zenvora Privacy Support
Email: hi@zenvora.in
Website: thezenvora.in
Please include the account email and workspace name. Never email passwords, Meta App Secrets or access tokens.
Contact privacy support