How to request deletion
Send an email from the email address associated with your Zenvora workspace or account. Use the details below so we can find the right records and verify that you are authorized to request deletion.
Email: hi@zenvora.in
Subject: Data Deletion Request — Zenvora / Zenibot
Please include:
- the name of your Zenvora workspace or business;
- the email address used to sign in;
- whether you want to delete your Zenvora user account, an entire workspace, a connected Meta/WhatsApp account, or specific contact/message/lead records;
- any relevant Meta/WhatsApp Business Account or phone number details that help identify the connection (do not include tokens or secrets).
What data can be covered?
Depending on your request and account role, we can review data associated with:
- Zenvora account profile and workspace membership;
- connected Meta authorization information and WhatsApp Business Account/phone connection records;
- contacts and imported contact lists;
- campaigns, templates, message and conversation history, delivery metadata and related records;
- automations, captured leads and information submitted through those flows;
- support and technical records associated with your account.
If you are an end recipient whose number or message appears in a customer’s Zenibot workspace, please identify the business that contacted you. The business customer may control the relevant contact list or campaign records; we will route or process the request as appropriate under applicable law and our responsibilities.
What happens next?
- We verify the request.
We may ask for additional details to confirm identity, workspace ownership or authority to request deletion. - We identify the relevant systems.
We review which account, workspace and connected service records are within the scope of your request. - We delete or anonymize eligible data.
After verification and approval, we will process the request within a reasonable period, generally within 30 days, subject to lawful retention requirements and the complexity/scope of the request. - We respond to you.
We will tell you if the request is completed or if some information must be retained or the request needs clarification.
Information that may need to be retained
We may retain limited records where necessary to comply with law, complete accounting or billing records, prevent fraud and abuse, maintain security, resolve disputes, enforce agreements or establish/defend legal claims. Information in protected backups may remain until the applicable backup rotation expires. Where retention is required, we will limit access and use to the relevant purpose.
Disconnecting Meta or WhatsApp
You may also revoke or remove Zenvora’s permissions from the relevant Meta/Facebook Business Integrations or business settings, where that control is available. Revoking access helps stop future authorized API access but may not delete information already stored in Zenibot. To request deletion of stored information, email us separately using the instructions above.
Need help?
Contact hi@zenvora.in. Do not send your Meta App Secret, access token, password or other authentication secret in a deletion request.